Customer Info

What did I order? Where is my order? When does it arrive? How long is the delivery-time?

You can see the estimated delivery day + the real-time shipping status on our site in your Dashboard (link)

How? After your order we created a Dashboard for you and logged you in automatically.

We also send you your tracking number by e-mail.

Example:

You can always log in to your Dashboard (link)
User: email address
Pass: we have send you per email. If you don't know it, quickly request a new pass here (link)

Contact | Opening hours

Online orders are sent every day, all year round. The ordered goods will be delivered on time as usual.

Online info
Customer info (How fast do you ship?, How can i pay online, How to return, etc.?)
Order info – Log in (When will my order be delivered? Where is it right now? (After your order you can see on our site the shipping status in real time)
Product Advice (What to buy?, How to install?. How to store?, etc.)

Contact
✉ Quick 24/7 Email support: [email protected]
✆ 0774409690 (Phone operation Mo-Sa 9:00-12:00)
From abroad +41 77 4409690

Shop | Showroom | Pick-up
Luzernerstrasse 56
6403 Küssnacht am Rigi (SZ)

Opening hours Afterseason
Due to the lockdown, the retail store is closed. Our webshop is always active 24 hours / 365 days a year. Goods will be shipped on time.
Friday 12:00-18:00
Saterday 12:00-18:00
Monday closed
Tuesday closed
Wednesday closed
Thursday closed
Sunday closed

Directions
Google maps
30 Min. from Zürich; 15 Min. from Luzern. 45 Min. from Basel. 80 Min. from Bern
By car take the A4. Exit Küssnacht am Rigi. Follow directions for Luzern & Astridkappelle.
By Train take the train from Luzern to Küssnacht. Then 5 minute walk.

Parking
Thank you for using the large and cheap parking facility at the Parking Astridkappelle.

Payment options onlineshop

Post Finance Card
After choosing this option you are forwarded to the highly secured site of PostFinance AG. Certified payment in accordance with the PCI security standard. We suggest that you have your card details on hand. As soon as you have fully entered this data, your order will continue being processed immediately.

Post Finance e-finance
After choosing this option you are forwarded to the highly secured site of PostFinance AG. Certified payment in accordance with the PCI security standard. We suggest that you have your card details on hand. As soon as you have fully entered this data, your order will continue being processed immediately.

Twint
Pay with Twint online. After choosing this option you are forwarded to the highly secured site of TWINT. Certified payment in accordance with the PCI security standard. As soon as you have fully entered this data, your order will continue being processed immediately.

MASTERCARD
Pay securely with your credit or debit card. Certified payment in accordance with the PCI security standard. We suggest that you have your card details on hand. Your Card details are saved only by Postfinance, not by Surfdeal. As soon as you have fully entered this data, your order will continue being processed immediately.

VISA
Pay securely with your credit or debit card. Certified payment in accordance with the PCI security standard. We suggest that you have your card details on hand. Your Card details are saved only by Postfinance, not by Surfdeal. As soon as you have fully entered this data, your order will continue being processed immediately.

PayPal
Pay via PayPal Secure Payment. After choosing this option you are forwarded to the highly secured site of PayPal. Certified payment in accordance with the PCI security standard. We suggest that you have your login details on hand. As soon as you have fully entered this data, your order will continue being processed immediately.

Direct Bank Transfer
Secure payment. After choosing this option you can finish your order and you receive our invoice by e-mail. You can pay by banktransfer. After we have received your payment we ship your order. Depending on which bank you have it can take some days before the payment is transfered. For fast shipping we recommend using the payment option: creditcard or PayPal.

Balanced Solutions GmbH
Luzernerstrasse 56
6403 Küssnacht am Rigi
IBAN: CH81 0900 0000 4077 3780 0
BIC: POFICHBEXXX
Postfinance AG
Mingerstrasse 20
3030 Bern
Schweiz

Surfdeal is an offer by Balanced Solutions GmbH. Payment process validated by TÜV SÜD. We are a ”My Post Business Partner” of the Swiss Post. And supported by the Swiss union of mailing companies (VSV). We offer you a fair and transparant ordering process. We contribute financially to the Police Association Switzerland to support a project that helps children in Switzerland to lead a healthy lifestyle.

Free Shipping Switzerland
  • Free shipping within Switzerland for orders over CHF 40.-
  • Shipping starts directly after your order. Delivery time 1-3 days.
  • You can see the estimated delivery day + the real-time shipping status of Your Order, on our website in Your Dashboard
  • We also send you your tracking number by e-mail.
  • Shipping within Switzerland. No hidden additional costs like customs, import, taxes, etc.
  • To reduce unnecessary waste, we recycle packaging materials.
  • Delivery with DIEPOST: You don’t have to stay at home to receive your product. The Mailman will leave a pick-up voucher and you have 1 week toi pick-up from the nearest Postoffice.
  • Surfdeal is an offer by Balanced Solutions GmbH. Payment process validated by TÜV SÜD. We are a ”My Post Business Partner” of the Swiss Post. And supported by the Swiss union of mailing companies (VSV). We offer you a fair and transparant ordering process.

Example Order Dashboard:

Return Policy

We offer 10 days to return your order.

Quicksteps

Step 1 = Send an email  ([email protected] ; quick 24/7 support) with order number + Inform us with what you want: Money back, other Size, Replacement ->We quickly inform you what Warehouse to send back to

Step 2 = Send back

Step 3 = We either refund you or send you the requested

You can use this Document as guideline Return-policy.pdf

Warranty | Official Swiss Import

Legal regulations are in force. In general 1 year warranty on all products as of the date of purchase. For aftersales support our client service is always available.

Official Swiss Import. Latest series model according to description with full service advantage from the Swiss importer.

Quicksteps

Step 1 = Send an email  ([email protected] ; quick 24/7 support) with order number + Inform us with what the problem is. ->We quickly inform you what to do/ Which Warehouse to send back to

Step 2 = Send back

Step 3 = We send you the replacement

You can use this Document as guideline Warranty-form.pdf

Payment methods store in Küssnacht (SZ)
  • PostFinance Card/ Maestro Karte/V-Pay (recommended)
  • Twint
  • Cash
  • VISA/ Mastercard (+3%)

Address and opening hours

Surfdeal is an offer by Balanced Solutions GmbH. Payment process validated by TÜV SÜD. We are a ”My Post Business Partner” of the Swiss Post. And supported by the Swiss union of mailing companies (VSV). We offer you a fair and transparant ordering process. We contribute financially to the Police Association Switzerland to support a project that helps children in Switzerland to lead a healthy lifestyle.

Flatrate Shipping in the EU
  • We ship all over Europe
  • Shipping costs according to table underneath. Example Germany = Zone 1 = flatrate EUR 59.- After you have selected your country of delivery, our website will deduct the 7.7% Swiss VAT and add your local VAT and the shipping costs.
  • In the Checkout you see the TOTAL amount after you have added your shipping address. All costs (customs fees, taxes, postage, insurance, your local value added tax VAT) are included! There are no further costs ! (also not at your doorstep when the package is delivered).
  • We deliver with tracking number and Incoterm DDP, the customs clearance solution to the EU. The Swiss Post AG handles the customs formalities directly with the customs authorities.
  • Please note we can not ship packages longer then 200cm (hard windsurfboard, hard canoe, etc.). All inflatable SUP Boards are no problem

Zone 1 = EUR 59.-  = DE, BE, NL, LU (delivery 2 – 3 days)
Zone 2 = EUR 69.- = IT*, FR*, MC, AT (delivery 2 – 4 days)
Zone 3 = EUR 96.- = Other (delivery 2 – 4 days)
*Island surcharge EUR 50.- (Balearic, Canary, Corsica etc.)

Surfdeal is an offer by Balanced Solutions GmbH. Payment process validated by TÜV SÜD. We are a ”My Post Business Partner” of the Swiss Post. And supported by the Swiss union of mailing companies (VSV). We offer you a fair and transparant ordering process.

Corona Switzerland

We would like to encourage everyone to follow the local authorities instructions. Health, peace and love, times like these make you realize what is important in life.

Currently, as per 11.12.2020, going Stand Up Paddling is not forbidden and yes I went Stand Up Paddling and saw other paddlers as well on the lake. I simply kept distance and did not travel to the spot by public transport. But yes/no go paddling stays an individual decision.

The SURFDEAL team will be continuing to work. Our online orders are sent every day, all year round.

The ordered goods will be delivered on time as usual. The packages sent do not contain the COVID-19 virus.

 

Did not find your info? Send an e-mail (quick 24/7 support)